It is the intent of AIEE to provide Communications Support services of the highest quality, which are responsive to the needs of our customers. In these activities, AIEE will pursue goals aimed at the achievement of quality excellence. These results will be derived from the dedicated efforts of each associate in an environment, which is participative, co-operative, creative and receptive to new ideas as we collectively strive to achieve our fundamental objective of Total Customer Satisfaction.

Dedication to quality is a way of life at our company, so much so that it goes far beyond rhetorical slogans. Our ongoing program of continued improvement reaches out for change, refinement, and even revolution in our pursuit of quality excellence.

The concept of TOTAL CUSTOMER SATISFACTION is pervasive in everything we do. Beyond traditional CUSTOMERS, we consider any organization as a CUSTOMER of the functional department that precedes it. In this way, each step of the service process also has an internal customer.

It is the policy of AIEE to provide services that meet or exceed our customer's expectations, specifications, and delivery schedules. Our systems are based upon prevention, utilizing proactive quality systems. The goal is continuous improvement to achieve practically error-free performance and Total Customer Satisfaction.

These results come from a culture of empowerment for all in a participative, co-operative and creative workforce in conjunction with a supportive management team.

THE Company's quality policy specifies the quality system required for AIEE to achieve its Key Beliefs, Goals, Initiatives and Fundamental Objectives.